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You may check out all the available products and buy some in the shop
Return to shop- What payment methods are accepted?
We accept secure transactions through major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets including Apple Pay and Google Pay. All payment processing procedures are managed securely through our integrated payment infrastructure.
- Which shipping partners do you work with and how long does delivery take?
For our European clientele, we collaborate with recognized priority shipping partners, including DHL, FedEx, and UPS. Standard transit times require six to nine business days following dispatch.
To ensure complete transparency, automated tracking updates are dispatched directly to the customer’s registered email address at key fulfillment milestones, including order dispatch, arrival at transit hubs, and local final-mile delivery. In the event that a delivery exceeds standard transit timelines, our team initiates a formal investigation with the respective carrier, and a resolution involving either a full refund or a replacement dispatch is determined based on factual circumstances.
- What is your return and withdrawal policy for European consumers?
In compliance with applicable European consumer protection regulations, consumers residing within the European Union are entitled to a statutory 14-day right of withdrawal without stating any reason, commencing from the day of physical receipt of the goods.
- How are damaged or defective items handled?
Should a customer receive goods that exhibit flaws or damage upon arrival, they may contact our customer support team via email at blanket@softdrapethrow.com within a reasonable timeframe, providing photographic evidence of the issue. Upon verification, customers are not required to return the damaged item physically; instead, we proceed with a full refund or a replacement dispatch based on the operational review of the provided photographic evidence.
- How can I contact customer support?
Patrons may direct all inquiries, withdrawal notices, or support requests to our primary contact email at blanket@softdrapethrow.com. All operations and consumer interactions are governed strictly by the legal frameworks of Australia and applicable European commercial regulations.