Refund and Return Policy

1. Overview and Scope

This Refund and Return Policy governs the procedures for order cancellations, statutory withdrawals, returns, and refunds for transactions conducted through www.softdrapethrow.com. We serve customers across the European region, ensuring full compliance with mandatory European consumer protection legislation and the legal frameworks of Australia.

2. Payment Methods and Refund Processing

Transactions on our platform are processed securely using specific accepted payment methods, including major credit and debit cards such as Visa, Mastercard, and American Express, as well as digital wallets including Apple Pay and Google Pay and associated electronic wallets.

In the event of an approved refund, funds will be returned via the original payment method utilized during the initial transaction. Processing timelines are subject to the operational procedures of the respective payment institutions.

3. Shipping Timelines, Delays, and Resolution

We collaborate with priority shipping partners, including DHL, FedEx, and UPS, to deliver orders to our European clientele. Standard transit requires six to nine business days following dispatch.

Automated Tracking Notifications: Automated tracking updates are dispatched to the customer’s registered email address at key logistical milestones, including order dispatch, arrival at transit hubs, and local final-mile delivery.

Delayed Shipments: If a customer’s order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier. Based on the factual circumstances determined through the investigation, our management will decide whether to execute a full refund or a replacement dispatch.

4. Statutory Right of Withdrawal (European Consumers)

In compliance with European consumer protection standards, consumers residing within the European Union are entitled to a statutory 14-day right of withdrawal without providing any justification. The withdrawal period expires 14 days after the day on which the consumer acquires physical possession of the goods.

To exercise the right of withdrawal, customers must notify us via an unambiguous statement sent to blanket@softdrapethrow.com before the expiration of the 14-day window.

5. Return Address for European Customers

For standard returns governed by the right of withdrawal where physical return of merchandise is applicable, European customers must dispatch the items to our designated return facility located at:

Return Address: Level 1, 89 Pirie Street, Adelaide, SA 5000, Australia

Customers are responsible for complying with return shipping procedures as instructed by our support team upon receipt of a withdrawal notice.

6. Defective, Flawed, or Damaged Items

Should a customer receive goods that exhibit flaws, defects, or physical damage upon arrival, they may contact our customer support team via email at blanket@softdrapethrow.com within a reasonable timeframe, providing photographic evidence of the issue.

Upon verification of the provided evidence, customers are not required to return the damaged physical item; instead, we will proceed directly with a full refund or a replacement dispatch based on the operational evaluation of the submitted evidence.